PRIVACY POLICY – Symbiote’s The Underground Whisky Club
Last Updated: 24th June 2026
1. Introduction
Symbiote’s The Underground Whisky Club (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website: www.symcorp.co.za.
2. Information We Collect
We may collect and process the following categories of personal information:
- Identity information (full name, ID number, date of birth)
- Contact information (email address, phone number)
- Address information (billing and delivery addresses)
- Transaction data (purchase history, order details)
- Payment information (processed securely via third-party providers)
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, interactions, preferences)
- Marketing and communication preferences
3. How We Collect Information
We collect personal information:
- Directly from you (orders, account registration, forms)
- Automatically (cookies, analytics tools)
- From third parties (payment providers, fraud prevention services)
4. Purpose of Processing
We process your personal information to:
- Fulfil orders and deliver products
- Verify legal drinking age (18+)
- Process and confirm payments
- Communicate with you regarding orders or support
- Prevent fraud and ensure website security
- Improve our website and services
- Send marketing communications (with consent)
- Comply with legal and regulatory obligations
5. Lawful Basis for Processing
We process personal information based on:
- Your consent
- Contractual necessity
- Legal obligations
- Legitimate business interests (provided these do not override your rights)
6. Sharing of Personal Information
We may share your personal information with:
- Payment gateways and financial institutions
- Courier and delivery service providers
- IT, hosting, and cloud service providers
- Marketing and analytics platforms
- Regulatory authorities or law enforcement where required
All third parties are required to maintain appropriate security and confidentiality safeguards.
We do not sell or rent your personal information.
7. Cross-Border Data Transfers
Your personal information may be transferred to and stored in countries outside South Africa where our service providers are located (e.g., cloud hosting, payment processors).
We ensure that such transfers comply with POPIA by:
- Using providers with adequate data protection standards
- Entering into data processing agreements
- Ensuring appropriate safeguards are in place
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Analyse traffic and usage patterns
- Personalise content and advertising
By using our website, you consent to the use of cookies. You may manage cookie preferences through your browser settings.
9. Direct Marketing
We will only send you marketing communications if:
- You have given consent; or
- You are an existing customer and have not opted out
You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
10. Data Security
We implement appropriate technical and organisational measures to protect personal information, including:
- Secure servers and encryption
- Access controls and authentication
- Regular monitoring and security updates
Despite these measures, no system is completely secure, and use of our website is at your own risk.
11. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
12. Your Rights
Under the Protection of Personal Information Act, you have the right to:
- Access your personal information
- Correct or update your information
- Request deletion of your data
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
13. Data Breach Notification
In the event of a data breach that poses a risk to your rights, we will:
- Notify affected users as soon as reasonably possible
- Report the breach to the Information Regulator where required
14. Information Officer
In accordance with POPIA, we have appointed an Information Officer responsible for compliance.
Information Contact Details:
- Name: SymCorp Curator
Email: admin@symcorp.co.za
Phone: 082 688 9010
15. Third-Party Websites
16. Children’s Privacy
17. Limitation of Liability
While we take reasonable steps to protect your information, we shall not be liable for:
- Loss or damage arising from unauthorised access
- Events beyond our reasonable control
- Third-party breaches outside our systems
18. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
Continued use of the website constitutes acceptance of the updated policy.
19. Contact Us
If you have questions or wish to exercise your rights, contact:
The Underground Whisky Club
Email: admin@symcorp.co.za
Phone: 082 688 9010